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About Us

Committed to Excellence

Omni Professionals offers the comprehensive capabilities and deep industry knowledge necessary to help you solve the most complex issues of your organization. Since the journey begin in 2002, we’re proud to say that each year we have a bigger list of returning and new clients.

Want to experience the expertise of Omni Professionals for yourself? Give us a call today and let’s discuss what we can do for you.

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Omni Eco-system

We developed an analytics model consisting of hundreds of factors and effects, that all interact with one another. We call it the contact center eco-system.

Our analysis model contains the benchmark and best practices for each factor in a large number of industries and regions/markets. By applying the model in our Contact Centers – we create a tailored transformation program that yields results.

Omni Professionals consists of experienced contact center professionals that get the job done.

You can choose to let us run your Center, use our expertise before you take over, or help you with your current setup.


Our values

  • We derivate value through extensive Contact Center knowledge.

  • We will never suggest something that can't be done.​

  • We are transparent.

  • We are pragmatic.

  • We are flexible.


Omni World

Hong Kong (HQ)

South East Asia

Omni global headquarters in Hong Kong, SAR

Singga Commercial Centre
No.144-151 Connaught Road W.
Sai Ying Pun, Hong Kong
Hong Kong SAR

Omni regional office in Singapore

9 Raffles Place, 5F Republic Plaza, Singapore 048619

South Europe

Northern Europe

Omni regional office, Barcelona, Spain

World Trade Center Barcelona
1ª planta Edif. Este, Moll de Barcelona, s/n, 08039 Barcelona, Spain

Omni regional office, Frankfurt, Germany

Louisenstraße 98
61348 Bad Homburg v. d. Höhe

Please get in touch to discuss how our talented team can help you achieve results that matter.