Banking

Examples of how we have supported

Introducing the professional advantage.

Our holistic model, where analysis is key, provide global clients with insights and tools to lower costs and increase revenue.

ANALYSIS

Our holistic analytics model is the basis for everything we do. The insights provided give clear actions for reaching...

TRANSFORMATION

From the basis of our analysis, we can always do what we have proposed. We create tailored transformation...

PROCURMENT

Our standardised process and checklists ensure low risk and low-cost procurement. Our process can seamlessly...

Craft a strategy

Design and develop a comprehensive program tailored to your specific needs

Revenue growth

Strong performance on multiple Elements of Value correlates closely with higher and sustained revenue growth

EXECUTIVE
SEARCH

Finding leaders with the right fit for your organisation. Use our global network of Contact Center professionals...

CONTACT CENTER TRAININGS

Whether it is personalized, team led or digital - we create tailored solutions in combination with all our industry...

ORGANISATIONAL DEVELOPMENT

Our belief is that results are created by people. We want to help you create the behaviours and culture needed to...

ANALYSIS

Our holistic analytics model is the basis for everything we do. The insights provided give clear actions for reaching...

Real-world research

We quantify customer sentiment to paint a complete picture of what customers want and how they think

Customer-led innovation

We solicit continual feedback to help you spur innovation and anticipate changing tastes and needs

Pricing power

Delivering on more elements than your competitors gives you greater leeway in setting a competitive price

Revenue growth

Strong performance on multiple Elements of Value correlates closely with higher and sustained revenue growth

Gap analysis

Identify the gaps you need to address between the market opportunity and your resourcing model

EXECUTIVE
SEARCH

Finding leaders with the right fit for your organisation. Use our global network of Contact Center professionals...

Clear plan

Develop a blueprint that aligns your sales team with your market opportunity and run pilots to test key changes

A unique benchmarking database

NPS Prism is based on our work with hundreds of companies on customer experience transformations and our unmatched leadership as the inventors of the Net Promoter Score

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Identify the gaps you need to address between the market opportunity and your resourcing model

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Identify the gaps you need to address between the market opportunity and your resourcing model

A full view of costs

Adopting customer episodes as your “unit of transformation” allows you to assess the full scope of customer-facing and back-office expenses

Happier customers

Achieve higher share of wallet, more customer referrals and higher NPS® scores, while reducing attrition

More efficient operations

Reduce a range of non-value adding interactions, including call volumes, service visits and truck rolls

Capture maximum value

Executive on key actions, test and learn, iterate and scale

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Executive on key actions, test and learn, iterate and scale

A focus on results

...provides leaders responsable for CUSTOMER EXPERIENCE isies the data they need to make strategic decisions

Change the culture

Instill an ownership mindset across the organization

Build new capabilities

Achieve continuous improvement by changing behaviour and ways of working

Higher quality

provide more accurate and effective finance processes with stronger controls

Cut costs

Lower costs by more than 20% through standardization, centralization and automation (standardisation, industry best practise and automation) 54%!

Improved business outcomes (?)

More effectively recruit, develop, and retain talent to improve business results

Enhanced talent strategy

Reskill your team to focus on higher value added achtivities

Better employee experience

Improve your employee satisfaction and employee NPS

Gain new insights

Begin your transformation with an unvarnished assessment to your starting point, supported by peer benchmarks, to align your team on the journey ahead

Set priorities

Identify what will make the biggest impact to enable your agenda

Speed and effectiveness

Organize work around products and services with the right incentives

Optimized talent

Identify the right internal and external people for each role and build a system to recruit top talent

 

Address

Singga Commercial Centre
144-151 Connaught Rd W
Sai Ying Pun, Hong Kong

Contact

+65 3159 1899 (Asia)

Follow

+46 703 981286 (Europe)

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