SETUP

CONSULTING SERVICES

Based on the business case provided, Omni Professionals build global “turn key” centers. For us to handle, or a complete handover to you.

WHAT WE DO

Omni Professionals is the expert in setting up centers with best quality customer experience. We strive to be the leader in highest quality services to our clients and have a dedicated team of project leaders.

 

Our network spans globally with experience from all relevant continents where we can offer multilingual solutions with experience in +30 languages.

We help you from establishing a business case and finding the best geographic location; to complete set up and an ongoing plan after completed handover.

HOW WE DO IT

Business Case

Evaluation & Site Selection

Decision & Implementation

Continuous after-care

The Business case is the critical starting point for any set up. The business case is the model of the platform that will be created and includes all aspects of setting up a Contact Center.

We will investigate the key factors consider when deciding the region, county or city for a Contact Center and then present a comprehensive recommendation on the top solutions.

Regional employment, training, property & office solutions

x

WHAT TO EXPECT

Recruitment

Access to experienced operational management, recruitment of qualified multilingual staff and good, reliable recruitment agency

Budget

Cost level according to the Business Case

Easy admin

Easy administration of local compliance and regulations (taxes, payroll, etc), and government access to help with work permits and such

Property Solutions

Access to office space with reliable, high capacity fiber connection

Partners

Strategic partners with a global reach that can deliver in every region (like Salesfore, etc)

Scalable Solutions

Always scalable solutions (locally as well as strategically) that are aligned with long-term strategy and analysis of markets

Training

Creating, implementing and staffing of the introductory training process and creating the continuous coaching process and also hiring operational middle management(Team Leaders) to ensure high quality

Management

Clear mandate and authority for local managment,

Peer Companies

Introductions to Peer Companies

Awareness
(Consideration)

x

RESULTS WE GET

The speed in which he managed to set up the telesales organisation office in both Dublin and Manila was amazing

CEO, Publishing company, Italy

READY TO TALK?

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Address

Singga Commercial Centre
144-151 Connaught Rd W
Sai Ying Pun, Hong Kong

Contact

+65 3159 1899 (Asia)

Follow

+46 703 981286 (Europe)

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