Based on the business case provided, Omni Professionals build global “turn key” centers. For us to handle, or a complete handover to you.
WHAT WE DO
Omni Professionals is the expert in setting up centers with best quality customer experience. We strive to be the leader in highest quality services to our clients and have a dedicated team of project leaders.
Our network spans globally with experience from all relevant continents where we can offer multilingual solutions with experience in +30 languages.
We help you from establishing a business case and finding the best geographic location; to complete set up and an ongoing plan after completed handover.
HOW WE DO IT
Evaluation & Site Selection
Decision & Implementation
The Business case is the critical starting point for any set up. The business case is the model of the platform that will be created and includes all aspects of setting up a Contact Center.
We will investigate the key factors consider when deciding the region, county or city for a Contact Center and then present a comprehensive recommendation on the top solutions.
Regional employment, training, property & office solutions
WHAT TO EXPECT
Access to experienced operational management, recruitment of qualified multilingual staff and good, reliable recruitment agency
Cost level according to the Business Case
Easy administration of local compliance and regulations (taxes, payroll, etc), and government access to help with work permits and such
Access to office space with reliable, high capacity fiber connection
Strategic partners with a global reach that can deliver in every region (like Salesfore, etc)
Always scalable solutions (locally as well as strategically) that are aligned with long-term strategy and analysis of markets
Creating, implementing and staffing of the introductory training process and creating the continuous coaching process and also hiring operational middle management(Team Leaders) to ensure high quality
Clear mandate and authority for local managment,
Introductions to Peer Companies
RESULTS WE GET
The speed in which he managed to set up the telesales organisation office in both Dublin and Manila was amazing
CEO, Publishing company, Italy