Based on the business case provided, Omni Professionals build global “turn key” centers. For us to handle, or a complete handover to you.
What we do
Our network spans globally and we have set up experience from all relevant continents.
How we do it
Business Case
Evaluation & Site Selection
Decision & Implementation
Continuous after-care
The Business case is the critical starting point for any set up. The business case is the model of the platform that will be created and includes all aspects of setting up a Contact Center.
We will investigate the key factors consider when deciding the region, county or city for a Contact Center and then present a comprehensive recommendation on the top solutions.
Regional employment, training, property & office solutions
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What to expect
Recruitment
Access to experienced operational management, recruitment of qualified multilingual staff and good, reliable recruitment agency
Budget
Cost level according to the Business Case
Easy admin
Easy administration of local compliance and regulations (taxes, payroll, etc), and government access to help with work permits and such
Property Solutions
Access to office space with reliable, high capacity fiber connection
Partners
Strategic partners with a global reach that can deliver in every region (like Salesfore, etc)
Scalable Solutions
Always scalable solutions (locally as well as strategically) that are aligned with long-term strategy and analysis of markets
Training
Creating, implementing and staffing of the introductory training process and creating the continuous coaching process and also hiring operational middle management(Team Leaders) to ensure high quality
Management
Clear mandate and authority for local managment,
Peer Companies
Introductions to Peer Companies
Awareness
(Consideration)
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